ILY RETURN AND EXCHANGE POLICY
Purchasing shape wear online can be a bit tricky. Our return policy ensures that you can exchange/return unused items in their original condition and packaging within 7 days from the date your package is marked as delivered for store credit or a refund.
Items that are non-returnable/FINAL SALE GARMENTS:
Body Shaper Thongs
Final Sale Items
Returns are subject to quality approval by our quality assurance department. We reserve the right to refuse a returned garment if there are any signs of wear, alteration, misuse, damage, bodily secretions and not its original packaging and you will be responsible for the postage back to you. Garments received past 7 days will not be accepted, and will not be eligible for a refund or exchange and you will be responsible for the postage back to you. A 15% restocking fee will be charged if the garment is missing the criteria listed below. Please take extra care to inspect all returned items to ensure they meet these requirements:
• Within 7 days of delivery date
• Free of hair and odors (body odor or perfume)
• No stretch marks or permanent wrinkles
• Original Packaging & Tags
• Sewn in tags attached
• Unstained (Deodorant white markings, bodily secretions)
• Not damaged (broken zipper, torn, etc.)
• Missing straps
• NOT a sale garment
How to exchange or return:
Please send a RETURN REQUEST to firstname.lastname@example.org stating you want to exchange or return your garment, orders will be subjected for approval. PLEASE DO NOT SEND YOUR GARMENT before you receive an approval response. Please note garments that are past the 7 day return window and or final sale garments will not be accepted for exchange/return. Items returned that do not meet our requirements will be charged a 15% fee or will not be eligible for return/exchange and you will be responsible for postage back to you. We will notify all customers who have sent us unqualified returns for any of the above checkmarks.
Please include the following information: First & Last name, Order no., Reason for return: Please return your item to the address below. Please ONLY ship your return VIA FED-EX or UPS carrier or it will NOT REACH US. In the package, include your order number and full name. Please forward tracking number of your return to email@example.com:
ILY Clothing Store
2421 Palisades Center Drive
West Nyack, NY 10994
Charges for an exchange or return:
Customers must provide their own postage for returns/exchanges, for exchanges you will be charged $7.95 to ship your new order
including signature confirmation at delivery for complex residences.
Garments are subjected to one exchange which will be final sale.
Shipping costs on your initial order are non-refundable. Once your item has been shipped we’ve already paid the provider and can’t get the money back ourselves – even if we ask nicely.
When will I get my store credit or refund:
Once your return is received, please allow 3-4 business days for our quality assurance department to inspect and process your return. Once your return/exchange has processed you will be notified via email with your return receipt confirmation.
In the rare event there is a manufacturing defect, please contact us at firstname.lastname@example.org within 24 hours of the delivery of your garment to inform us of the issue, claim will be subjected to approval. If we are not notified within 24 hours of receiving the garment, it cannot qualify for a return or replacement. The replacement of the garment must be the same style and size and must meet the criteria above. You must include a photo of the damage/defect with your email for us to address your concern.